Privacy Policy
Last updated: 1 May 2026
1. What we collect
We collect information you provide directly (name, email, payment details), information generated by your use of the platform (browsing history, ticket purchases, preferences), and technical information (IP address, browser type, device identifiers).
2. How we use your data
We use your data to process ticket orders, send booking confirmations and reminders, personalise event recommendations, detect and prevent fraud, and comply with legal obligations.
3. Sharing your data
We share data with event organizers (name and contact details for events you purchase), payment processors (Stripe), email service providers, and analytics platforms. We do not sell your personal data.
4. Data retention
We retain your account data for as long as your account is active. Transaction records are kept for 7 years to comply with UAE and international tax law. You may request deletion at any time.
5. Your rights
Depending on your jurisdiction you have the right to access, correct, delete, or port your personal data. To exercise these rights, email [email protected].
6. Cookies
We use strictly necessary cookies (session, security), functional cookies (language preference, saved search), and analytics cookies (aggregated page-view statistics). You can opt out of analytics cookies via our cookie banner.
7. International transfers
Your data may be processed outside your country. Where we transfer data from the EEA or UAE to third countries, we ensure appropriate safeguards such as Standard Contractual Clauses are in place.
8. Contact
For privacy enquiries, contact our Data Protection Officer at [email protected] or write to Apex Tickets Ltd, DIFC, Dubai, UAE.